Returns & Exchanges

At waterdrop, we want you to be completely satisfied with your hydration experience. If you are not happy with your purchase, you can return unopened products within 14 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Pack Your Items

  Place the unopened items in their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.